Customer solutions

NorFalco strives to be a long-term supplier of choice by being safe and reliable, and delivering more than just sulfuric acid. The services outlined below are offered free of charge to customers.

Technical Service Solutions

• Regional safety and technical seminars
• Customer facility safety inspections
• Compliance training to help meet OSHA, DOT, or Canadian TDG/WHMIS
• Handling system design racks, showers, pumps, filters, gaskets, hoses, piping, etc.
• Storage tank design, inspection and maintenance specifications and procedures
• Security advice and guidance
• Accident investigation support
• Material compatibility advice
• Safe handling procedures
• Emergency response information, training and support
• Environmental protection, spill prevention and recovery plans

Logistics and Supply Solutions

• Safe, leak-free deliveries from award-winning tank car and well-trained truck carriers
• Quality focus by a dedicated quality manager who ensures consistent product quality and quick responses to inquiries
• Automated tracking system advises customers of the location of each tank care while en route

Customer Service Solutions

• One-call customer service centre handles all orders and support requests
• Special 24/7 after-hours customer service line handles after-hours emergency requirements
• Vendor-managed inventory (VMI)

Administration Solutions

• Paperless invoicing and payment systems such as Electronic Receipt Settlement (ERS) and Electronic Data Interface (EDI) are available to interested customers