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Products & Services
Customer solutions
NorFalco strives to be a long-term supplier of choice by being safe and reliable, and delivering more than just sulfuric acid. The services outlined below are offered free of charge to customers.
Technical Service Solutions
- Regional safety and technical seminars
- Customer facility safety inspections
- Compliance training to help meet OSHA, DOT, or Canadian TDG/WHMIS
- Handling system design racks, showers, pumps, filters, gaskets, hoses, piping, etc.
- Storage tank design, inspection and maintenance specifications and procedures
- Security advice and guidance
- Accident investigation support
- Material compatibility advice
- Safe handling procedures
- Emergency response information, training and support
- Environmental protection, spill prevention and recovery plans
Logistics and Supply Solutions
- Safe, leak-free deliveries from award-winning tank car and well-trained truck carriers
- Quality focus by a dedicated quality manager who ensures consistent product quality and quick responses to inquiries
- Automated tracking system advises customers of the location of each tank care while en route
Customer Service Solutions
- One-call customer service centre handles all orders and support requests
- Special 24/7 after-hours customer service line handles after-hours emergency requirements
- Vendor-managed inventory (VMI)
Administration Solutions
- Paperless invoicing and payment systems such as Electronic Receipt Settlement (ERS) and Electronic Data Interface (EDI) are available to interested customers