Products & Services

Customer solutions

NorFalco strives to be a long-term supplier of choice by being safe and reliable, and delivering more than just sulfuric acid. The services outlined below are offered free of charge to customers.

Technical Service Solutions

  • Regional safety and technical seminars
  • Customer facility safety inspections
  • Compliance training to help meet OSHA, DOT, or Canadian TDG/WHMIS
  • Handling system design racks, showers, pumps, filters, gaskets, hoses, piping, etc.
  • Storage tank design, inspection and maintenance specifications and procedures
  • Security advice and guidance
  • Accident investigation support
  • Material compatibility advice
  • Safe handling procedures
  • Emergency response information, training and support
  • Environmental protection, spill prevention and recovery plans

Logistics and Supply Solutions

  • Safe, leak-free deliveries from award-winning tank car and well-trained truck carriers
  • Quality focus by a dedicated quality manager who ensures consistent product quality and quick responses to inquiries
  • Automated tracking system advises customers of the location of each tank care while en route

Customer Service Solutions

  • One-call customer service centre handles all orders and support requests
  • Special 24/7 after-hours customer service line handles after-hours emergency requirements
  • Vendor-managed inventory (VMI)

Administration Solutions

  • Paperless invoicing and payment systems such as Electronic Receipt Settlement (ERS) and Electronic Data Interface (EDI) are available to interested customers

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