January, 2008 - NorFalco successfully completes Responsible
Care re-verification

In December, 2007 NorFalco was re-verified by a team of CCPA and NACD verifiers. The final reports received in January 2008 concluded zero "Findings Requiring Action" for NorFalco, a rare conclusion for CCPA Responsible Care verification teams. At the time of issue, the CCPA indicated NorFalco was only the second CCPA member to achieve such standing.

The report goes on to recognize NorFalco for having a number of "Industry Best Practices" (practices that are leading examples for the industry and Responsible Care). These include:

• NorFalco's Product Stewardship management system
• The NorFalco "Carrier Performance Award"
• NorFalco's tank car design
• The NorFalco approach to fully sealing tank cars
• Overall carrier selection and management process
• The NorFalco "Sulfuric Acid Handbook"
• The use of Customer Feedback surveys obtain customer feedback on product stewardship and safety performance
• The NACD verifiers cited NorFalco's complimentary Safety Seminars and customer training as an industry best practice.

The Responsible Care report went on to commend NorFalco's product stewardship approach on a number of occasions, including:

• "(NorFalco's) marketing catch phrase "more than H2S04" paraphrases the C.C.P.A. ethic statement "beyond what is required". As part of their comprehensive risk management system the Company has in place processes to select and qualify new customers, provide extensive technical support and safe product handling training, track terminal and carrier performance and conduct annual customer risk reviews to ensure continued compliance with NorFalco's contractual requirements. What makes the Norfalco product stewardship management system unique is the in-depth attention to detail in the areas mentioned above and their demonstrated commitment to continuous improvement in these areas."
• "The Norfalco website is very informative and the Company is to be commended for the promotion of the C.C.P.A. ethic of Responsible Care®."
• "The corporate emergency response plan is one of the most comprehensive now in place within the C.C.P.A."

The report also included optional improvement suggestions based on other industry best practices. These suggestions are being reviewed by NorFalco for potential implementation.

The full report can be viewed in the Being Responsible section of the NorFalco websit

2007 Motor Carrier Performance Award Winners
This year two NorFalco motor carriers qualified for the NorFalco's Motor
Carrier of the Year Award for leadership in safety and performance for calendar
year 2007.
NorFalco LLC is proud to announce and congratulate Volume Transport out of
Mississauga, Ontario; and Vertex Chemicals Corporation of St. Louis as recipients
of this recognition.
To be eligible for this recognition, NorFalco carriers are rigorously assessed on a
combination of safety performance, regulatory compliance, on-site audit results
and customer service performance. Level 1 awards are granted to carriers that
have hauled more than 500 loads of NorFalco sulfuric acid. Level II awards are
provided to carriers that have transported between 100 and 500 loads.

Regional Safety and Technical Seminars
NorFalco is proud to host a number of regional safety and technical seminars each year. These sessions provide in-depth education on distribution, handling, properties,
technology, safety and business conditions related to sulfuric acid. The sessions are
offered free of charge to NorFalco customers and distribution partners.
 

2008 Seminar Dates
Memphis, Tennessee – May 15, 2008 (register by May 2, 2008)
Trois Rivières, Québec – June 3, 2008 (register by May 23, 2008)

2008 Seminar (PDF – 55KB)